Terms & Conditions

 

Terms and Conditions for Purchases at Ivorie Studio

Introduction

These terms and conditions apply to all purchases made on Ivorie Studio’s website. For purchases made by customers in Norway, the agreement is entered into with Ivorie Studio LLC NUF and is governed by Norwegian law. For all other purchases, the agreement is entered into with Ivorie Studio LLC, registered in Sharjah, UAE, and governed by UAE law.

By completing a purchase, you agree to the terms and conditions outlined below. 

1. The Agreement

• For purchases made by customers in Norway, the agreement is entered into with:

Ivorie Studio LLC NUF

Shams Business Center,

Sharjah Media City Free Zone,

Al Messaned, Sharjah, UAE

Organization number: 934 173 562

 

• For purchases made by customers outside of Norway, the agreement is entered into with:

Ivorie Studio LLC

Shams Business Center,

Sharjah Media City Free Zone,

Al Messaned, Sharjah, UAE

In case of any conflict between these terms and applicable local laws, the mandatory provisions of the relevant jurisdiction will take precedence.

2. Pricing

• Purchases from Norway: The total price displayed includes VAT, applicable taxes, and additional costs.

• International Purchases: For orders outside of Norway, import duties and taxes may apply. These costs are the responsibility of the buyer.

3. Governing Law and Dispute Resolution
• For Norwegian customers, the agreement is governed by Norwegian law, including the Consumer Purchase Act, Right of Withdrawal Act, and E-commerce Act. Disputes shall be resolved in accordance with Norwegian regulations.
• For all other customers, the agreement is governed by UAE law, and disputes will be resolved in the courts of Sharjah, UAE.

4. Payment

The seller may require full payment at the time of purchase. Accepted payment methods include credit cards, debit cards, and other payment options provided at checkout.

5. Delivery

Delivery is considered completed when the goods is made available for the customer to pick up. For Norwegian customers, delivery follows Norwegian consumer protection laws.

6. Returns and Right of Withdrawal
•Norwegian Customers: You have the right to cancel your purchase within 14 days of receiving the goods, in accordance with the Norwegian Forbrukerkjøpsloven. The item must be returned unused, in its original condition, and you have to notify Ivorie Studio of the return before you send the goods. 
• International Customers: Returns are subject to the policies outlined during checkout and comply with UAE regulations.

7. Defects in Goods – Buyer’s Rights and Complaint Deadlines

If there is a defect in the product, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. The buyer always has the right to complain if the notification is sent within two months of discovering the defect. 

If the product has a defect that is not caused by the buyer, the buyer may, under applicable consumer protection laws, withhold payment, demand repair or replacement, request a price reduction, cancel the purchase, and/or claim compensation from the seller.

Complaints should be submitted in writing to the seller for documentation purposes.

Repair or Replacement
The buyer may choose to have the defect repaired or receive a replacement product. However, the seller may refuse the buyer’s request if fulfilling the request is impossible or would cause unreasonable costs for the seller. Repairs or replacements must be completed within a reasonable time. The seller is generally not entitled to make more than two repair attempts for the same defect.

Price Reduction
The buyer may request an appropriate price reduction if the product is not repaired or replaced. The reduction should reflect the difference between the product’s value in its defective state and its value in proper condition.

Cancellation
If the product is neither repaired nor replaced, the buyer may cancel the purchase if the defect is significant.

8. Seller’s Rights in Case of Buyer’s Breach of Contract
If the buyer fails to pay or fulfill their obligations under the agreement or applicable laws, and this is not due to the seller or circumstances on the seller’s side, the seller may:
• Retain the goods.
• Demand fulfillment of the agreement.
• Cancel the agreement.
• Claim compensation for damages caused by the breach.
The seller may also demand interest for delayed payments, debt collection fees, and reasonable fees for unclaimed goods.
Fulfillment
The seller may demand that the buyer pay the purchase price. If the goods have not been delivered, the seller loses this right if they wait unreasonably long to make the claim.
Cancellation
The seller may cancel the agreement in the event of significant payment default or other significant breaches by the buyer. If the full purchase price has already been paid, cancellation is not possible.
Interest and Debt Collection Fees
If the buyer fails to pay, the seller may charge interest on the overdue amount in accordance with applicable laws. Unpaid claims may be sent to debt collection after prior notice.
Fees for Unclaimed Goods
If the buyer fails to collect non-prepaid goods, the seller may charge a fee to cover actual expenses incurred. 

9. Data Protection

The seller is responsible for managing personal data collected during transactions. Unless otherwise agreed by the buyer, the seller will only collect and store the personal data necessary to fulfill their obligations under the agreement. Personal data will not be shared with third parties unless required to complete the transaction or mandated by law.

10. Dispute Resolution

Complaints should be directed to the seller within a reasonable time. The parties will attempt to resolve any disputes amicably. If this is not possible:

• For Norwegian customers: Disputes can be referred to the Norwegian Consumer Council for mediation or to Norwegian courts.

• For international customers: Disputes will be resolved under UAE law in the courts of Sharjah.