Terms & Conditions

 

Terms and Conditions for Purchases at Ivorie Studio LLC

(“Ivorie Studio”, “we”, “us”, “our”)

1. Introduction

These Terms and Conditions apply to all purchases made on Ivorie Studio’s website.

The seller and contracting party is Ivorie Studio LLC, a company duly incorporated under the laws of the United Arab Emirates, with its registered office in Sharjah Media City Free Zone (SHAMS), Sharjah, UAE.

By completing a purchase, you acknowledge and agree to these Terms and Conditions.

2. Pricing and Taxes

All prices displayed on our website are final and inclusive of all applicable taxes, duties, and fees including customs and import charges. 

Prices are listed in the currency shown on the website and may be updated to reflect exchange rates or cost adjustments.

3. Governing Law and Jurisdiction

This agreement is governed by and construed in accordance with the laws of the United Arab Emirates.

However, if you are a consumer residing in Norway and your order is delivered to an address in Norway, you are also entitled to the mandatory protections afforded under Norwegian consumer law, including (but not limited to) the Consumer Purchase Act (Forbrukerkjøpsloven) and the Right of Withdrawal Act (Angrerettloven).

Norwegian consumers may direct complaints to the Norwegian Consumer Council or bring disputes before Norwegian courts.

For all other customers, disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

4. Payment

The total purchase amount will be charged when the order is completed at checkout.

We accept major credit and debit cards, as well as other secure payment options provided on our website.

5. Delivery

Delivery is considered complete when the goods are made available for pickup or delivered to the address specified at checkout.

We aim to dispatch all orders promptly; estimated delivery times are provided at checkout. Please note that delivery times may vary.

6. Returns and Right of Withdrawal

For Norwegian consumers:

You have the right to withdraw from your purchase within 15 days of receiving the goods, in accordance with the Norwegian Right of Withdrawal Act (Angrerettloven).

  • Items must be returned unused, in their original condition and packaging.

  • You must notify Ivorie Studio before returning the goods.

  • f the returned goods show signs of wear, damage, or use beyond what is necessary to determine their nature and function, we reserve the right to decline the refund entirely.

For all other customers:

Customers residing outside Norway may request a return within the same 15-day period. Returns are handled in accordance with UAE consumer protection regulations and must be approved by Ivorie Studio prior to shipment.

7. Defects and Complaints

If a product is defective, please notify us as soon as possible.

Depending on the applicable consumer protection laws, you may be entitled to:

  • Repair or replacement of the product

  • A price reduction

  • Cancellation of the purchase if the defect is significant

  • Compensation for losses directly caused by the defect

Complaints must be submitted in writing for documentation purposes.

8. Seller’s Rights in Case of Buyer’s Breach

If the buyer fails to pay or otherwise breaches the agreement, and this is not due to the seller, Ivorie Studio may:

  • Retain the goods

  • Demand fulfillment of the agreement

  • Cancel the order

  • Claim compensation for losses incurred

We may also charge interest on overdue amounts or reasonable fees for unclaimed goods where applicable.

9. Data Protection

Ivorie Studio LLC is responsible for handling personal data collected in connection with purchases.

We collect and store only the information necessary to fulfill your order, improve our services, and comply with legal obligations.

Personal data will not be shared with third parties except when required by law or necessary to complete the transaction.

For more information, please refer to our Privacy Policy.

10. Dispute Resolution

We encourage customers to contact our customer service first to resolve any issues amicably.

  • Norwegian consumers may seek mediation via the Norwegian Consumer Council or bring disputes before Norwegian courts.

  • All other customers agree that disputes shall be subject to the exclusive jurisdiction of the Dubai Courts, under UAE law.

11. Company Information

Ivorie Studio LLC

Sharjah Media City Free Zone (SHAMS)

Sharjah, United Arab Emirates

Email: hello@ivoriestudio.com

Business Licence No: 2325969